Archive for the ‘support’ Category

I recently deployed an Azure Cloud Service with Remote Desktop enabled. However, when I went to connect to it on port 3389, the server refused the connection. I remember there was something I had to do, but I had never written down the steps. So, here’s what you need to do, in case you’re looking 🙂

Note: I use Remote Desktop Connection Manager, a.k.a. RDCMan, also from Microsoft, instead of the standard RDC client. I feel it’s much better, more configurable, and great if you need to work with many remote desktops. I’ve love to know why they don’t include it in Windows!

Step 1: Find your Cloud Service and Slot in Azure Portal

In Azure, find your Cloud Service. Also select the slot to which you want to connect, such as Production or Staging.

Step 2: Select the Roles and Instances option

You’ll see it on the left.

Step 3: Choose the item to which you want to connect and click Connect

For example, your web role instance. This will download an .RDP file. You can double-click this file to connect. Ooh! Neat!

Step 4: If you’re using RDCMan…

To connect with RDCMan, you’ll need to grab the Cookie: something something something string out of the RDP file. Open it in Notepad++, or your text editor of choice, and grab that value. Ignore the s: text.

In RDCMan, for the VM, add the string under Connection Settings tab in the Load balance config textbox.

Step 5: You’re Connected!




I was recently having trouble telling Jira to connect to a named SQL Server instance. Using Jira’s configuration manager, I should be able to use the SERVERNAME\INSTANCENAME syntax like every other modern application. Well, not with Jira. I found the solution and here ya go:

In the database field in the configuration manager, which you can launch from bin\config.bat in the Atlassian Jira Program Files folder, type


Oh, did Atlassian forget to tell you to install Java Runtime Edition on your server? Of course they did… Go ahead and install it if you haven’t, but make sure you pay very close attention and don’t click I Agree to install Yahoo and junkware on your machine. Because, well, Oracle.

This information was lovingly sourced from the comments on: